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Core themes (Workforce (Mobility, Actions: STREAM WF1: (mobility) (DOXL) …
Core themes
Workforce
Mobility
Actions:
STREAM WF1: (mobility) (DOXL)
showcase at director level re WMP
working session/shadowing to establish need and use cases
prototyping example
other streams missing
capability
employee experience
liquid workforce
enterprise mobility
smart buildings
training/skills
SuccessFactors/TrueChoice
talent strategy
desktop of the future
Customer
customer data/pre-pop
dynamic segmentation
customer journey
channel shift/customer migration
identity
personalisation
social networks
Actions:
STREAM CU1:
CCD
(DOXL)
augmentation to CCD, first journey, grow presence on ground
STREAM CU2:
customer insight
(DOXL)
customer insight/analytics PoV
offering of SME
STREAM CU3:
segmentation
(DOXL)
create customer segmentation/micro-segmentation point of view
push through CCD
upskilling on segmentation
STREAM CU4:
nudge
(RGRA)
validation of maturity of nudges and prompts (last step to customer)
op analytics PoV for nudging/personalisation
Proof of value for nudging (based on income store)
STREAM CU5:
identity
(DPAY)
ID&V enhanced matching (elastic search)
Proof of concept on BBSI data to demonstrate doability
IV conversation between Mike and NHS
STREAM CU6:
channel shift
(DWHI)
conversation with Jo Rowland around channel shift and role CCD plays (include Karmarama angle)
STREAM CU7:
payrolling
(MLAW)
follow-on conversation with Jo Rowland
review of education points
parallel conversation on viable solution with CTO
incentivisation
Delivery
service design
agility
planning and governance
innovation
design driven development
commercial treatment
capability
service design
benefits realisation
programme delivery
capacity
next gen metrics
Actions:
STREAM DE1:
Capability
(HBAK)
PO training (x5 sessions)
identification of specific roles to fill
Other training offerings identification
ITD capability/resource issues - conversation with Nigel Green (data point: ChB digital service). Cuts across DTO and ITD
STREAM DE2:
commercial treatment
(GDOD)
securing capacity for MTDI (but look across all transformation programmes)
using the contract effectively, conversation with Gary Liddle
STREAM DE3:
next Gen metrics
(HBAK)
digital metrics burn comparison
STREAM DE4:
scaleable delivery shared service
(HBAK)
thought leadership on DTO silo consolidation
shared development model
delivery readiness for the new
STREAM DE5:
internal governance for the new
(VPOY)
providing checks and balances/transparency to CTO/DTO
factoring the new into the existing sol arch processes
Vision
Culture change
Ethics
Policy
Innovation
Supplier Approach
burst capacity
Brexit
Know your future customer (e.g gig economy)
frictionless borders
Actions:
STREAM VI1:
the revenue A team
(MJON)
key identified experts to bring insight into 2025 vision
STREAM VI2: non-revenue insight (MJON)
what are other industries doing challenge - top 5 global experts on vision topics put in front of client leadership
IT Iteration
Accelerating Consolidation
Back Office Tx
Single Financial Account
Connected systems
Cross Govt partnerships
Private Partnerships
Cyber security
Blockchain
Better data
(Alignment, Maintenance, Exploitation)
Data cleanliness/Drain the swamp
tactical explotation
Inbound data approach
data strategy
Strategic exploitation of data
Actions:
STREAM BD1:
roadmap
(JBAX)
Workshop early March "data lake architecture" with Steve Walters
Roadmapping/evolution
STREAM BD2:
exploitation
(VPOY)
Joint exploitation/use cases (keep it simple to start with)
Insight/proof of worth exercise with buy-in from Brigid and Pete W
pre-population
SAP
S/4 HANA
SFA
Actions:
STREAM SA1:
HANA
(RGRA)
S/4 workshop with Steve W
STREAM SA2:
SFA
(RGRA)
accounting strand linked to MDTI
STREAM SA3:
background
(RGRA)
chasing of Simon Hough around interest in engagement
chasing of SCR/security aspects with CTO
STREAM SA4:
DevOPs
(JBAX)
followup conversation with Pete Schofield
STREAM SA5:
TrueChoice/SuccessFactors
(RGRA)
bring insudtry experts to Steve Walters
security
Dev Ops
SuccessFactors
data mgmt
Operational Automation
RPA
Intellegent Automation
Augment workforce/virtual assistant
Next best action
Actions:
STREAM OA1:
insight
(DOXL) (subject to CCD)
Insight: Human side of automation
Insight: response to the recent automation paper from Reform
Insight: robotics ethics
STREAM OA2:
'new'
(MLAW)
Access into Compliance group and identify use cases
creation of automation hub
STREAM OA3:
core
(PCAN)
Land existing ODOP automation
Growing NICE developer pool
Enhance NICE alliance
STREAM OA4:
VA
(JSTE)
creating flexibility away from Watson (AI agnostic)
demo for JPB
business buy-in...?
access to channel shift group?
Ecosystems
Cross Govt alliance
Open banking
HMRC as a data source
Actions:
STREAM EC1:
banking
(DPAY)
Hackathon (Accenture+Barclays+client)
Point of view: banking
VOCAlink piece
STREAM EC2:
partnerships
(DPAY)
Point of view: ecosystem
Push APIs team to take ownership of services (using Home office as test bed)
Point of view: NHS identity as part of a govt ecosystem
Private partnerships/alliances
J2C
Virtualisation
AWS
cross estate production and security
Public cloud