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organisational communication (communication process (7.feedback (clarify…
organisational communication
communication process
sender
encoding
message
channel
decoding
receiver
7.feedback
clarify the message
allows for correction & refinement
improves communication accuracy
perception & communication
communication as the fundamental management skill
communication channels
channel richness
channel selection
routine messages
non-routine messages
types of communication
formal
informal
"grapevine"
advantages
disadvantages
management by wandering around (MBWA)
how formal/organisational communication flows
downward
upward
horizontal
diagonal
types of communication networks
centralised
decentralised
effectiveness of team communication network
barriers to communication
organisational structure
specialisation
different objectives
status of relationship
information overload
message competition
lack of trust
ways to overcome barriers
regulate flow of communication
encourage feedback
simplify message language
listen actively
restrain negative emotions
build trust
need for cross-cultural communication skills