How we take the standard work document and develop a training & roll…
How we take the standard work document and develop a training & roll-out program
Must change culture that inspections are not negative, "looking under rocks", "dings", etc. It must be presented with crews as our primary customer. We're trying to help drive improvement
Must have corporate level support. Upper level operations leadership should attend the training sessions. It was recommended that safety and quality department leaders conduct the training.
Develop campaign with corporate communications
Potentially have operations sponsor a GF or super to do some of the training at each session
Must have? Train the trainer session
Traveling training team for consistent message and delivery
Train in Indy in sequenced schedule conducive to operations in the field
Train in "blitz" mode - don't let it stretch out too far
Train local & "speak their language"
What is the "cutoff" for minimum inspections per year with regards to who should be trained?
"Name" this event (Example: SQC Blitz")
Tentative completion date?
CI Contract Training: Incorporate moving forward
Who needs to be trained?
All levels of operational supervision, all SQCs, regional trainers, and any supervisors doing inspections (all users)
Method: Remove users from Predictive Solutions until all users have been trained
Limit who can add users to Predictive Solutions
Future reinforcement of training once initial wave has been completed
SQCs may be able to assist with this
Who is going to do the training? = Corporate
Tools that we leave employees post-training
Poka Yoke inspection process
New employees must be trained prior to conducting inspections
Survey Monkey: "Who would you like to do the training?"
New inspectors cannot conduct inspections until they complete this training first
Conduct a "mock inspection" to simulate a real-life scenario as much as possible?
Historical data vs. important timeline events
Measuring improved performance post-training
PDCA the process for check and adjust (cycle of refinement/learning)
Improvement path for SQC performance
Train to explain the "5 star" rating
Review incentive for number of inspections