How Employee Voice Helps Community Engagement (Costs of Silence at Work…
How Employee Voice Helps Community Engagement
Costs of Silence at Work
employees that don't feel safe speaking up experience stress, anxiety, lack of motivation on job
loss of valuable information for a company
silence can become a collective choice instead of individual
innovation and collaboration are stifled, productivity diminshes
if beliefs at odds with organization, you start to dissociate yourself or you change your view of yourself
Roots of Silence
manager might react negatively, employees want to protect standing in the eyes of their boss, fear of being fired
employees feel that speaking out will not bring change or impact on the organization, leads to withdrawal
not having a solution
"don't bring me a problem, bring me a solution"
mum's the word
discomfort that comes with bad news, employees might want to spare bosses feelings or embarrassment
dread of being labeled
fear of being labeled negatively (troublemaker)
Cost for Society
workplace practices have impact on employees' lives outside of work -"spillover effect"
employees with no voice at work feel they have no voice outside of work - "learned helplessness"
extreme stress leads to life dissatisfaction, depression, drug and alcohol abuse and limited community/civic engagement
Effects on Community Engagement
when employees have opportunity for self-directioni they are more likely to volunteer--they've acquired skills for effective participation
Steps to Avoid Negative Outcomes
Managers must convice employees they really want to hear their opinions
must create workplace where people feel it's safe to speak
label as "courageous" instead of a "troublemaker"
Benefit Corporation "B-Corp"