How Employee Voice Helps Community Engagement (breaking the silence…
How Employee Voice Helps Community Engagement
happens more than managers think
the roots of silence (5)
possible negative consequences
intrinsic to many hierarchical orgs: do not afford built-in protections for employees when communicating info to superiors
bring up problems=criticism of management practices (Nokia case)
mum't the word
discomfort that comes with being the bearer of bad news.
speaking up will not bring about any change or impact
dread of being labeled
"difficult to work with"
not having a solution
manager: "don't bring me problems; bring me solutions"
realistic to expect instant answers?
scramble from quick fixes→bigger problems
citizens feel disempowered
employees' high level of stress → life dissatisfaction, depression, drug and alcohol abuse, and community/civic engagement
for employees & companies
stifled innovation and collaboration
employ conflicts: cognitive dissonace
personal life: emotional exhaustion, stress, etc.
breaking the silence
conduct a survey
appoint and ombudsman
don't demand instant solutions
reduce psychological distance
give everyone a chance to speak
learn to listen