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How Employee Voice Helps Community Engagement (Roots (Fear: negative…
How Employee Voice Helps Community Engagement
Roots
Fear: negative consequences, lack of built-in protections for employees speaking out, one negative reaction can be enough to shut down future communication
Futility: feeling that speaking out won't bring change, creates apathy and withdrawl
Mum's the word: don't want to be bearer of bad news, negative info distorted and minimized, bad in hierarchies
Not having a solution: expectation of instant answers from employees, encourages people to scramble for quick fixes
Dread of being labeled: becoming known as a troublemaker
Costs
To Employees and Companies
Stifles innovation and collaboration, weakened sense of commitment to common purpose, creating cognitive dissonance, focus on internal practices of upward communication
To Society
Spill over effect between work and personal life, learned helplessness: people become passive when exposed to uncontrollable and unpleasant situations for a long time, increased employee stress
To Community Engagement
Self-direction at work increases community engagement, leads to overestimating probability of negative outcomes
Remedies
Convince employees you want to hear their opinions
Create workplaces where people feel safe to speak
Create psychological safety - making new labels
Use surveys and evaluations
Focus on parties beyond just stakeholders