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How Employee Voice Helps Community Engagement (Solutions!! (learn to…
How Employee Voice Helps Community Engagement
Roots of Silence
FEAR:
negative consequences (will be silent to protect standing)
bring up problems can be interpreted as criticism of management
FUTILITY
Why bother? (#DCDSS)
result: people check out
Mum's the Word
I just don't want to be the bearer of bad news
negative info distorted and minimized
hierarchies tend to have this effect
not having a solution
not realistic for employees to always have solution
encourages people to find quick fixes
dread of being labeled
haha I feel like in a rough draft this was "fear of being labeled".
author 2: "I dunno dude, won't that confuse readers"
author 1: "shit. now what?"
troublemaker, etc
impacts effectiveness
(#DCDSS)
Costs for Employees and Companies
stifles innovation/collaboration
cognitive dissonance
personal lives
Costs for Society
citizens disempowered at work
passive
learned helplessness --> from unpleasant and uncontrollable situations
Effects on Community Engagement
factors
quality/quantity of ties with others
voting activity
volunteering
participation of local government
donations
degree to which they identify with community
Solutions!!
learn to listen
don't be defensive
give everyone a chance to speak
not just the outspoken
don't demand instant solutions
conduct a survey
appoint ombudsman
independent listener (but don't make them feel pressured to minimize problems)
reduce psychological distance