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Internet issue (Intermittent Wifi issues (Single Device (PC/Laptop…

- - - - Wireless Security Settings
        Does your device constantly prompt you to input the wireless key and does not automatically re-connect to your wireless network?
        
        Yes
        
        Operating system options
        Windows 7, 8, vista and 10
        Mac
        
        Pictorial representation
        
        No
        
        Check Connected Network Name
        Look for the Wi-Fi information sticker on the side or back of your Wi-Fi Gateway. Your Network Name (SSID) is listed there. However, if you have customized your Network Name (SSID), please connect to your custom network name.
        
        Are you connected to your Wireless Network (SSID)?
        
        Yes
        
        Frequent Disconnects
        Are you experiencing frequent disconnects with your wireless connection?
        
        2 more items...
        
        No
        
        Operating system options
        Windows 7, 8, vista and 10
        Mac
        
        1 more item...
    - - Wireless Security Settings
        Does your device constantly prompt you to input the wireless key and does not automatically re-connect to your wireless network?
        
        No
        
        Check Connected Network Name
        Look for the Wi-Fi information sticker on the side or back of your Wi-Fi Gateway. Your Network Name (SSID) is listed there. However, if you have customized your Network Name (SSID), please connect to your custom network name.
        
        Are you connected to your Wireless Network (SSID)?
        
        Yes
        
        Frequent Disconnects
        Are you experiencing frequent disconnects with your wireless connection?
        
        2 more items...
        
        No
        
        Connection Type
        Are you connecting to public or home Wi-Fi?
        
        1 more item...
        
        Yes
        
        Connection Type
        Are you connecting to public or home Wi-Fi?
        
        Public Wifi
        
        Apple setting flow to connect to internet
        
        Home Wifi
        
        Steps to follow
        Setting
        
        Locate Wifi information
        Picture of router and where SSID and Wireless network key can be found
        
        1 more item...
        
        I am not sure
        
        Determine Desired Connection Type
        
        Home Wi-Fi: This is your Wi-Fi at home through your AT&T Wi-Fi Gateway, sometimes referred to as Residential Gateway (RG).
        
        Public Wi-Fi: This is a Wi-Fi network available in a public place such as a café or an airport. In a public Wi-Fi you do not own the Wi-Fi Gateway and may need to request the login information from the owners.
  - - - Wireless Security Settings
        Does your device constantly prompt you to input the wireless key and does not automatically re-connect to your wireless network?
        
        Yes
        
        Operating system options
        Windows 7, 8, vista and 10
        Mac
        
        Pictorial representation
        
        No
        
        Check Connected Network Name
        Look for the Wi-Fi information sticker on the side or back of your Wi-Fi Gateway. Your Network Name (SSID) is listed there. However, if you have customized your Network Name (SSID), please connect to your custom network name.
        Are you connected to your wireless network?
        
        No
        
        Operating system options
        Windows 7, 8, vista and 10
        Mac
        
        Pictorial representation
        
        Yes
        
        Frequent Disconnects
        Are you experiencing frequent disconnects with your wireless connection?
        
        Yes
        
        1 more item...
        
        No
        
        1 more item...
    - - Wireless Security Settings
        Does your device constantly prompt you to input the wireless key and does not automatically re-connect to your wireless network?
        
        Yes
        
        Frequent Disconnects
        Are you experiencing frequent disconnects with your wireless connection?
        
        Same steps from above
        
        No
        
        Connection Type
        Are you connecting to public or home Wi-Fi?
        
        Same steps from above
- - - - Devices affected, single or multiple
        
        Single
        
        How is the connection? Wired or Wireless or both
        
        Wireless
        
        What device?
        
        PC/Laptop
        
        1 more item...
        
        Smartphone/Tablet
        
        1 more item...
        
        Wired
        
        Clear Cache & Cookies and instructions to do so on each browser
        
        Both
        
        Clear Cache & Cookies and instructions to do so on each browser
        
        Multiple
        
        How is the connection? Wired or Wireless or both
        
        Wired
        
        Gateway Restart
        For the next step, we need to restart your AT&T Residential Gateway using simple instructions.
        
        Follow up question "Would you like to manually restart your AT&T Residential Gateway?"
        
        2 more items...
        
        Wireless
        
        What device?
        
        PC/Laptop
        
        1 more item...
        
        Smartphone
        
        1 more item...
        
        Both
        
        Gateway Restart
        For the next step, we need to restart your AT&T Residential Gateway using simple instructions.
        
        Same flow as above
- - - - DSL
        
        Select BrowserPrevious Step
        Following is the list of supported browsers by AT&T.
      - Internet
        
        Select BrowserPrevious Step
        Following is the list of supported browsers by AT&T.