PSS outage - Patient Self Scheduling
Wrong patient Ticket Token
Not recognized by BE
Ticket token not encoded
encodign method was deleted
the whole method was obsolete and was deleted with no change indicated
application was working because ticektoken was kept in cache
delete cache prior to commit
review didn't catch the change
just one reviewer checked it
review done in hurry
too many items for patch on last moment
too many reviews for other components
patch was more a new release than patch
lot's of new functionalities
PO wanted this due to high priority
tech lead agreed even if didn't like this before
team has accepted
nobody pointed out that this might be difficult to achive
last time updates for certification
was discovered but just on one practice
was not taken as an issue
didn't know how the functionality is expected to work
this part was thought to be out of our scope
it was confirmed on daily scrum
never tested by the team
the functionality was working for just 1 special patient on DEV3
PSS was working on PROD only
not enough testing patients for each evironment
get patients to test on other envs
was not discovered by QA
this was not explicitly tested - see "was not taken as an issue"
no automation in PI for this functionality
was not in PI scope
was thought to be covered by APTS team
not enough capacity
2 testers were removed fro the team
add new qa
devs help with automation
not able to implement automation for new features
new feature which was brought in in last 14 days
new features were maually tested in PD week instead of working on automation
do not work on implementation in PD week
keep PD week for automation maintenance and env setup
automation in appointments project was not known
functionality was broken by other already existing defects
issues were ignored as being present on lower ENV only
missing E2E testing with appointments team
teams not in touch
think of E2E testing when grooming
contact APTS QA person