Employee Voice + Community Engagement (Reasons for Silence (fear, futility…
Employee Voice + Community Engagement
Employee silence about concerns
why? fear of losing job or upsetting management
effect: less honest info about what is happening in the organization.
can destroy employee motivation and increase anxiety
Reasons for Silence
"mum's the word"
not having a solution
dread of being labeled
Costs of silence for companies
info that could prevent or solve problems is lost
loss of common purpose among employees--decreases productivity
can reduce life satisfaction for staff overall
costs of silence for society
when people feel that no one listens to them in their jobs they often believe this is true of politics and society overall
creates an environment where "learned helplessness" develops
high levels of stress
increased risk of depression, addiction, and general unhappiness
What to do?
managers must convince employees that they truly want to hear their opinions
create a workplace where it feels safe to speak out
use of surveys or other methods for anonymous evaluation
review governance structure for areas where reform can improve communication