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FEEDBACK (Modify the feedback (Ensure that that they use the tick options,…

- - - - delete this
- - - - Improve engagement
        
        Achieve more specific benefits
        
        Feedback #
        
        Time till pick up
        
        Call duration
        
        Post editing
        
        Handling with name
        
        Forwarded message with number
        
        Forwarded message with name
        
        Wrong number
        
        Wrong name
        
        Wrong message
        
        Wrong handling
        
        Support business goal #
  - - - Successful gamification is goal oriented - clear business goals
    - - Be thoughtful about motivation
    - - One prize does not fit all
        
        Incentives should be flexible
        
        Cash
        
        Paid time off
        
        Meal
        
        Merchandise
        
        Preferred parking
        
        Preferred seating
        
        Banners
        
        Balloons
        
        Company apparel / gear
      - Create clear rules
        
        Clear
        
        Consistent
      - Set time limits
        
        Structured as quarterly
        
        Meet performance targets
        
        Earn incentives
      - Inspire continued involvement
        
        Encourage agents to continue working towards goals
        
        Group employees into teams
        
        Providing rewards for meeting performance thresholds
      - Communicate frequently
        
        Consistent communication
        
        Maximise agent participation
        
        Improve buy-in
        
        Help agents understand why the goal / metric is important
        
        Avoid any confusion about unclear rules
        
        Make motivation more effective by highlighting good performers
  - - - Knowledge sharing # #
        
        Creates a positive culture of: collaboration, teamwork and continual learning
        
        Thank you. Recognise achievement/dedication
        
        Create competition/individual and team challenges
- - - - Name field taken - when possibly name not taken (exit with "Info Given" - name field filled in BUT no info divulged
        
        Record calls
        
        Cross-reference recorded calls with notifications
      - Exit status "Caller hung up" used frequently