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FEEDBACK (Modify the feedback (Ensure that that they use the tick options,…
FEEDBACK
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Gamification
How to make QAS relevant for agent? #
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Best practices
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Identify the appropriate intrinsic (self-driven) and extrinsic (external rewards) motivators for agents
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Extracting insight from phone calls etc #
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UK Team
Spot checks
Concerns
Name field taken - when possibly name not taken (exit with "Info Given" - name field filled in BUT no info divulged
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