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Managing expectations of the customer (Stakeholder list (Name, Contacts,…
Managing expectations of the customer
Stakeholder needs elicitation technics
Acceptance and Evaluation Criteria
Domain Modelling
System context analysis and development
Organizational structure (Onion diagram)
Business processes analysis + KPI
Use cases analysis
Questionnaire
RACI Matrix
Stakeholders map
Stakeholder list
Name
Contacts
Position
Location
Project role
Responsibilities
Powers
Expertise
Social needs
Expectations
Risks
Influence and interests
Recommendations
Project analysis
Customer
Sponsor
Project manager
User
Domain owner
Product owner
Restrictions
Expected effect
Budget
Time limitations
Team
Qualification
Expertize
Organizational structure
Roles
Powers and resposibilities
Escalations
Infrastructure
Implementation tools
Artifacts collaboration environment
SVN
JIRA
simple files with history tracking
Communication tools
Results
Technologies of creation
Technologies inside the product
Interim deliverables
Project implementation
Regulations and methodologies
Project activities
Communications scheme
Project management control
Reports
Inputs
Organizational structure
Politics, works processes, procedures
Business needs and flows
Outputs
Communication Plan
Stakeholder Map (Power-Interest Grid)
Stakeholder Communication Matrix
Project Team and Stakeholders
Project expectations
Product expectations
Measurable business effect
Time
Money
Output
Performance
Management
Negotiate and document
Forecast influence to KPI
Continuous measurement
Map to fuctions
Functional scope
Mapping to business effect
Customer involvement
Unmeasurable business effect
Impression
Feelings
Emotions
Perception
Managemnt
Formulate
Map to measurable one
Demos (prototype, analogous)
Case studies with effect analysis
Project management
Team
Transparancy
Team members introduction to project
Team scaling
Management
Processes transparency
Agreed rules of team member input-output
Team scaling plan
Team members qualification
Roles
Structure
Process
Time bounds
Quality
Management
Notification
Involvement