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BPT Role (Summary (Tailored Products & Services, Leveraging …

- - - - Payment Insight
        Customer Spend
      - Lending (Amazon)
      - FS Ecosystem/
        FS Hubs
        
        Connecting their vast network
        of customers to network of FS Suppliers
- - - - Open API Culture
- - - - C&I Opportunities
        
        ATM – Doing more teller tasks
        (Quicker More efficient – Frees
        Teller staff for value add)
        o Deposits (Cash & Cheque)
        o Appointment Booking
        o Cardless transactions (NFC/Mobile Pin)
        o Payments (Lending)
        o BioMetrics
        
        Digital Meetings
        (Mtg Advisor/Financial Planning)
        
        Digitise Tellers -
        Handheld devices
        Active Queue Management
        
        Digitise & modernise
        Modernise environment;
        Bring staff from behind counter. (Requires Tech)
        
        Make Cust Ex - As Frictionless & Possible
      - Branch Still Important
        
        People (Inc Millenialls) want
        face to face contact
        
        Our Products & Services
        need to reflect
        society (ageing)
  - - - Customer Growth
        (Targeted & Tailored customer proposition,
        key customer segments)
      - Omni Channel Experience (Mobile 1st)
      - Strong, customer focused culture
    - - PRA
        CMA
        PSR
        PSD2
        
        PRA Sandbox
        
        Encourage New Entrants
        
        Threats & Opportunities
        
        Shake Up FS