How I could become an effective leader
my self
Experience
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Skills and attitude
Objective - to become an effective GBC
My strengths - Gallup study
Connectedness
Individualisation
Strategic
Empathy
Learner
Knowledege - MBA
Pre program 360 feedback
Analytical skills
Business Acumen
Training on Analytical and data presentation
MOS training
Feedback from the Boss
To improve communication and writing skills
to be strategic oriented
follow communication course
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HOT SEAT MODEL
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GBC dashboard
EWY data;base
Communication and reporting
Activation reports
Analyse trend patterns of EWY career growth
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Building an inspired Team**
External team - GBCs
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develop ideal profile of GBC
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GBC retreat
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Reasons
Poor English language skills
no proper handing over procedures - when leaving
no proper personal development plan
Appointment of interns/temp staff
annaul turnover of GBC
develop reporting and communication skills
Certified course in English speaking and writing
improve life skills
team work and networking
Leadership skills
Leadership development program by Darshana
time management
decision making skills
develop presentation skills
Negotiation skills
identify the customer needs
Post customer satisfaction survey (3 months later)
Customer satisfaction survey
Analyse data
my 100 day plan
to be an effective communicator
developing a winning team at plant level
Internal team -
Giving feedback - track performance
Conflict resolution - Build credibility and trust
create a winning team
Commitment - build confidence and morale
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Accountability - increase their capacity
Coaching and mentoring
Results - increase quality output
Through IDP
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build the capability - through IDP
Annual GBC profile updates and communication
Data accuracy, consistancy and timely
Analyse GBC profiles - Annual
Do need analysis on training
Annual updates
Quarterly updates
Monthly updates
career path - intern/staff>executive>AM>M>DGM>GM>Director
Competency mapping
Quarterly review meetings
Role models - Gayani, Eranthie, Chinthani, Tikiri, Ushaan, Iresha
Job rotation