How I could become an effective leader

my self

Experience

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Skills and attitude

Objective - to become an effective GBC

My strengths - Gallup study

Connectedness

Individualisation

Strategic

Empathy

Learner

Knowledege - MBA

Pre program 360 feedback

Analytical skills

Business Acumen

Training on Analytical and data presentation

MOS training

Feedback from the Boss

To improve communication and writing skills

to be strategic oriented

follow communication course

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HOT SEAT MODEL

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GBC dashboard

EWY data;base

Communication and reporting

Activation reports

Analyse trend patterns of EWY career growth

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Building an inspired Team**

External team - GBCs

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develop ideal profile of GBC

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GBC retreat

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Reasons

Poor English language skills

no proper handing over procedures - when leaving

no proper personal development plan

Appointment of interns/temp staff

annaul turnover of GBC

develop reporting and communication skills

Certified course in English speaking and writing

improve life skills

team work and networking

Leadership skills

Leadership development program by Darshana

time management

decision making skills

develop presentation skills

Negotiation skills

identify the customer needs

Post customer satisfaction survey (3 months later)

Customer satisfaction survey

Analyse data

my 100 day plan

to be an effective communicator

developing a winning team at plant level

Internal team -

Giving feedback - track performance

Conflict resolution - Build credibility and trust

create a winning team

Commitment - build confidence and morale

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Accountability - increase their capacity

Coaching and mentoring

Results - increase quality output

Through IDP

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build the capability - through IDP

Annual GBC profile updates and communication

Data accuracy, consistancy and timely

Analyse GBC profiles - Annual

Do need analysis on training

Annual updates

Quarterly updates

Monthly updates

career path - intern/staff>executive>AM>M>DGM>GM>Director

Competency mapping

Quarterly review meetings

Role models - Gayani, Eranthie, Chinthani, Tikiri, Ushaan, Iresha

Job rotation