L8: Designing and Packaging Experiences (II) (LEISURE PROGRAM DEVELOPMENT…
L8: Designing and Packaging Experiences (II)
LEISURE PROGRAM DEVELOPMENT
Elastic concept: variety of different operations, activities, events services conducted by leisure service organization.
Program develop: designs, stages, manages and deliver program service
Three phases: Anticipation, Participation, Reflection
Key elements of LP
LEISURE PROGRAM OPERATIONS
Developing a risk management plan
LEISURE PROGRAM EVALUATION
Program Evaluation: A continuous process, determining program efficiency and effectiveness. compare goals and objectives, to make future decisions.
Analyse the program performed
Understand customers needs, expectations, likes, dislikes.