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Leisure Programme (6 key elements (Unique Physical setting(WHERE)…

- - - - annual: language/musical class( offer high level skills)
      - seasonal: festival related/ snow skiing(particular season)
      - monthly: 5km brisk walk on first sun of each month
      - weekly: weight loss weekly schedule
      - daily: one day tour(hour by hour)
  - - - organiser need decide if programme should be on or not
      - control no. of participants
      - develop list of peep qualified to be in
      - let organiser understand participants & better prepare program to meet needs
    - - online
      - retail counter
      - mail in
  - - - Anticipating: identify & assess risk
        
        hazard is activity or condition that might harm participants
        
        5 types:
        
        environmental: weather, deep water
        
        infrastructure: sharp edges, fences
        
        programmatic:lack of safety device,
        
        emergency care: untrained personnel
        
        transportation: driver not ptofessional
      - Planning: prepare for emergency & come up with back up plan
        
        establish rules & regulations
        
        develop comprehensive program if risk management training for staff
      - Responding: develop strategies for dealing with accidents
        
        responding procedures should be in risk management manual
        
        include:
        
        first aid
        
        contacting family
        
        calling emergency number
  - - - identify training needs
      - improve pdt & operations
      - keep good relationship with customers
    - - Daily report + participants' evaluation = post programme report & post programme operational analysis
        
        Daily report: complete daily basis by tour manager/programme leader(summary of day activity & suppliers used based on own opinion
        
        Participants evaluation: completed by each, collect their feedback, conducted at end of programme(can measure success/failure)
        
        Post programme report: completed by tour manager, summary of daily report & participant evaluation , evaluation of supplier used
        
        also include financial report of expenditures & income, other comments & suggestions