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Employee voice: Untapped resource or social media time bomb? (employee…
Employee voice: Untapped resource or social
media time bomb?
employee voice: traditionally limited to
internal communication systems
"orchestrated"
"sanctioned"
social media (FB, Twitter, etc.)
untapped resource: enhancing the organization’s public image
time bomb: devastating impact on the firm’s reputation
effective management of employee voice
purposes:
demonstration of partnership
articulation of individual dissatisfaction
contribution to management decision making
expression of collective bargaining
managing employee voice
Design voice mechanisms that are
consistent with voice purpose
Contributing to management decision
making
Demonstrating partnership
Articulating individual dissatisfaction
Expression of collective bargaining
Provide a proper organizational
context
psychologically
safe environment
rebuild employees’ trust and confidence in the organization & provide opportunities for employees to identify needed improvements
clear guidelines delineating what is and is not appropriate → increase psychological safety