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Signature Experience (Guidelines (Address specific business needs…

- - - - Instead of using call center,it designed a system out of employees’ homes
        
        Letting employees work from their homes
        
        Self-scheduling process makes employees motivated
        
        They show more concerns about consumers
  - - - Help integrate acquired oil companies
        
        Design a signature experience called peer assist
        
        Unit leaders in peer groups to share ideas about what is working or not working in the business
        
        Weed out leaders that cannot fit into this experience
    - - How can we prove that peer assist makes BP succeed?
      - Those who do not buy into peer assist will be weeded out, but different leaders have different styles, is it really fair?
  - - - Early morning meetings
  - - - Mandatory in-store immersion process
    - - What is the difference between “share stories” and “preserve history”?
  - - - Avoid expectations mismatching