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Employee voice: Untapped resource or social media time bomb? (Intro…
Employee voice: Untapped resource or social media time bomb?
Technological Backdrop
There are websites only devoted to people complaining about their jobs. It might not be realistic for employers to restrict social media us
The National Labor Relations Board (NLRB) and,
most recently, the Federal Stored Communications Act (SCA) guard employee opinions very carefully. NLRB has taken the position that employees should not be fired because of their posts to social media
Technology also provides venue to build relationships
Intro
Effective management of employee voice begins with understanding its purposes:
contribution to management decision making, demonstration of partnership, articulation of individual dissatisfaction, and expression of collective bargaining.
Golden Corral fiasco
Yes all your worst fears about the GC are correct, don't flippin' eat there.
When employee voice is not guided and
managed within the org employees can
easily find other venues which may not be desired
On the other hand, employee voice can be guided
and used for reputation building
Organizational context
When psychological contracts
are violated, trust in the organization and its
leadership is also compromised
If people know what image their org is trying to project and protect and are motivated to do so, they keep their voices internal
Managing employee voice
GOALS EMPLOYERS SHOULD HAVE:
1) Positive messages that reinforce desired image should be allowed to flow into
public & about favorable communications
2) messages for improving internal processes should be channeled internally for appropriate response
Provide a proper organizational context
Design voice mechanisms that are
consistent with voice purpose
. Listen and respond
Employee voice: Purpose, venues,
and conceptualization
Voice as dissatisfied dissent dominated the research on employee voice for many years
Four principles (purposes) of employee voice that focus on contributing to org. in a positive way:
articulation of individual dissatisfaction
contribution to management decision-making
-expression of collective bargaining
demonstration of partnership
VOICE:
an employee’s attempt
to use either organizationally sanctioned or unsanctioned methods for the purpose of articulating experiences influencing the organization, its members, or other stakeholders.
A final word: Employee voice can be
a social media time bomb