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Payment fails (Customer's account is debited but tickets are not…
Payment fails
Customer's account is debited but tickets are not booked
The system is not able to store the wallet amount for some reason/gateway failure/request timed out
Refund not initiated automatically
User goes to social media, chats w/ the messenger bot
User can use the generic write to us (should autofill details) [not-contextual]
Cancel Ticket/Track Refund on site (existing) [if the ticket is not booked, it will not show up here]
call helpline (existing) :warning:
Report a problem with transaction - under all past transactions [contexual]
chat w/ support rep who already has the context
call support rep
Report contextually that money was debited
Refund initiated (User gets a text + email, saying payment has not been completed, refund initiated with a link to refund status & ETA)
Successfully refunded
not refunded/delayed/impatient user
.
Voice Message in android [existing]
Upon visiting site, user gets a notification from the Customer Support section that refund has been initiated
The system stores the money in redbus' wallet and tells the user via push notification, sms + email or in the web, chrome notification
User still wants to book
session expired
no seats left
show him the wallet amount + redirect the user to the bus selection page
seats left
show him the wallet amount +redirect the user to the seat selection page
session is on
take the user to the payment page which shows the wallet amount and the balance that he has to pay
User wants the wallet balance to be refunded
.
Customer is not charged
session expired
no seats left
take the user to the bus selection page
seats left
take the user to the seat selection page
session is on
give the user another payment instrument to choose from