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Employee Voice (Technology and Social Media (SM has changed the game: huge…
Employee Voice
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Org'l Context
when trust w/org is violated employees can't accurately assess risk of internal communication systems and don't use them
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2 key elements: 1) knowledge of brand, 2) Psych Contracts
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Definition
an employee's attempt to use either organizationally sanctioned or unsanctioned media or methods for the purpose of articulation organizational experiences and issues or influencing the orginzation, its members, or other stakeholders
when managed, EV can grow relationships w/ org'l stakeholders
2 Goals: 1) positive on-brand messages should be publicly allowed, 2) negative messages should be directed internally for appropriate response and problem solving