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What it Means to Work Here (Bringing distinctiveness to life (Whole Foods…
What it Means to Work Here
Bringing distinctiveness to life
signature experience = visible, distinctive element of org's overall employee experience
created by signature processes (everyday routines)
aka culture & values
success in expressing what makes them unique: they're not all things for all people
Whole Foods (lol)
small, decentralized entrepreneurial hiring team
profit sharing based on department
yeah this isn't really a thing anymore
WFM restructured the entire company September 2015 and now it's pretty much just as awful to work there as any other grocery store
source: I worked there
Trilogy Software: trial under fire
3 month immersion process (org boot camp) under high scrutiny
The Container Shop
extensive training and indoctrination
constant training and employee education
Finding your Signature
Target a segment of potential employees
you know who you clients are so you should know who your employees will be
JetBlue couldn't pay high salaries so they offered schedule flexibility (work from home)
Bright Horizons
"early childhood educators" instead of "child care worker" (attracts longterm professionals)
Address specific business needs
BP acquired several oil companies used to competing with each other. Established a collaborative culture by assigning unit heads to to peer groups
rewarding through bonus pay
Identify and preserve your history
Royal Bank of Scotland (RBS) is one of the largest financial institutions in the world
work environment values action and speed
history of morning meetings so bankers could do other things --> morning meeting lives on
share your stories
consistency!
Elements of Engagement
comprehensive knowledge of you will be successful in your org.
what skills should they have?
what should be their attitudes toward work?
well-defined, well-communicated signature experience that conveys for potential hires and reinforces for employees attributes/ values of org
coherent employee experience (don't misrepresent what it's like to work there)
yellow
yellow
yellow yellow yellow yellow yellow
yellow
yellow yellow yellow yellow yellow yellow yellow yellow yellow yellow
yellow yellow yellow yellow yellow
yellow
orange
more orange
this part is important for overall balance
because otherwise it was comprised entirely of cool colors
which ain't actually that cool
orange again
red!
ah yes, that'll warm it up
red red red red red
red red
red