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Deski (Through App (Choose Preference (After preference chose (Table…
Deski
Through App
Choose Preference
No. of ppl
Any elderly?
Wheelchair?
Any children?
Stroller?
Location
Corridor
Near/Away
Kiosk
Near/Away
Est. arrive time
After preference chose
Arrived before est.time
Wait for your table
Cancel reservation
System release the table reserved
Table available before arrival
Will be arrived within 15 mins
hold table
Will be arrived within 30 mins/ 1 hr
System finds another table that will be available at the updated est. arrive time
System release the table reserved
Table available but no response
System holds for 15 mins
Release table
Change preference
System rearrange another suitable table
Arrived with table available
Connect coaster pager with phone
Take the pager to order
Start countdown when meal is ready -The app shows countdown time
Enjoy meal for 2 hours
Leave before end time
Press 'Release' via the app
Disconnect phone with pager
Staff reset pager if seen
Finish at end time
Coaster pager reset
System release table
Have not finish at end time
extend for 15 mins
if table is reserved for next customer
Arrange the next customer to another table
Notify the next customer to wait for 15 mins (Can connect the pager with phone and order food first)