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Hospitality Manager (BUSINESS (Business Vision, Financial Management &…

- - - - Recruitment and Selection Workbook
        
         Understand how to create a people strategy within the organisation
         Know how to review the workload in the organisation in order to identify shortfalls in the number of colleagues and/or the pool of skills, knowledge, understanding and experience
         Know how to create job descriptions and person specifications and why it is important to recruit colleagues with the personality and attitude to complement the organisation’s values and culture
         Know where to access sources of specialist expertise in relation to recruitment, selection and retention
         Understand why it is important to know why colleagues are leaving and how to use this information constructively
         Understand the reasons for and benefits of succession planning; processes and methodologies and how to develop these to meet organisational needs
      - Communication and Performance Management WB
        
         Understand how to provide individuals with feedback designed to maintain and improve their performance
         Understand the importance of identifying and addressing unacceptable or poor performance, and how to do so Understand the principles of effective communication and how to apply them in order to communicate effectively with the team
         Understand the importance of good communication skills when providing positive and negative feedback
         Know how to motivate team members and gain their commitment by providing constructive feedback
         Understand the importance of giving those involved the opportunity to provide suggestions on how to improve their work
         Understand the need to maintain own knowledge and understanding of the responsibilities of own role
         Know the impact that current law, regulation, codes of practice and guidelines has on own role
         Know how to identify emerging issues that could impact on own role and responsibilities
         Know how and when to obtain specialist advice when needed