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QUALITY GURUS (JURAN (FITNESS FOR USE (QUALITY OF DESIGN, QUALITY OF…
QUALITY GURUS
JURAN
FITNESS FOR USE
QUALITY OF DESIGN
QUALITY OF CONFORMANCE
BREAKTHROUGH
SPORADIC DEPARTURE
CHRONIC CONDITION
RELIABILITY
MAINTAINABILITY
DEMING
14 POINTS
Obsession with quality
Use the scientific method
All in one team
CROSBY
Concern
Found in family
Skills
Found in professional family
Loyalty
Found in institutions
To achieve congruence
People do the right things routinely
Growth is profitable and steady
Customer needs are anticipated
Change is planned and managed
People are proud to work there
14 POINTS
FEIGENBAUM
ISHIKAWA
SHINGO
