Please enable JavaScript.
Coggle requires JavaScript to display documents.
Enterprise Systems Technology (Supply Chain Management (Effective and…
Enterprise Systems Technology
Supply Chain Management
Effective and efficient SCM
increase efficientces
competitive advanate via cost leadership
create entry barriers
reducing threat of new entrants
increase switching costs
reduce threat of substitute products or services
increase its own supplier power
decrease power if its buyers
3 main links
distribution of products
transformation of materials
materials flow
from suppliers and their upstream suppliers
5 basic activities
return
deliver
make
source
Plan
manage info flow in supply chain
Visibilty
view all areas of supply chain
tech reinventing the supply chain
procurement
logistics
drones
robotics
CRM
all aspects of CR to increase loyalty
increase retentino and orgs profitability
most valuable obatined via RFM
Measuring CRM success
sales metrics
customer service metrics
marketing metrics
CRM technologies
reporting
customer identificaion / what happend
analysing
customer segmentation / why it happend
predicting
customer prediction / what will happen
Categories
Operational
day to day operations
Analytical
support bnack office operations and strategic analysis
website personalization
relies heavily on DW technologies and BI
ERP
Integrates all departments and functions into a single IT system
powerful
logical solution for incompatible applications
addresses gloabl info sharing and reporting
avoids pain and expense of fixing legacy systems
benefits
Core ERP components
Accounting and finance
manages accounting data and financial processes
production and materials mgmt
demand forecasting
productino scheduling
job cost accuonting
quality control
Human resource
tracks employee information
payroll
benefits
performance assessment
external ERP components
extra componets taht meet organizational needs not covered by core
CRM
SCM
BI
EBusiness
Measuring ERP success
balances scorecards
learning and growth
internal business process
customer
financial
contains mulitpl complex solutions
expensive to implemnet and purchase
softwar
consulting
process rework