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MSS for Scenario Decision Making Process (Deciding What to Decide …
MSS for Scenario Decision Making Process
Deciding What to Decide
(Intelligence Phase)
Inform of layoffs immediately
Knowledge Mgt System
Human Resources Databases
Past Redundancy Cases
Employee Case Studies
Employee Studies
HR Experience
Employee Details
Phone Number
Address
Employee ID
Full Name
Emergency Contact Details
Employee Information
Reporting heirarchy
Achievements
Role and Job Description
Years of Services
Experience
Employment History
Performance Reviews
Redundancy Processes
Policies
Procedures
Legal Databases
USA Privacy Acts
USA Federal Redundancy Laws
USA Federal Employment Laws
Delay informing layoffs
Alternative Courses of Action
(Design Phase)
Inform of layoffs immediately
Face to Face
Outcomes
Objective achieved
Policies adhered too
Personal and sensitive
Through a Letter
Through an email
Via Phone
Outcomes
Impersonal
Allows objective to be achieved
Allows for recourse if policies not adhered too
Delay informing layoffs
Management
dissatisfaction
How to respond to
Management?
Advise Arnold he was
going to do it after Xmas
Management still likely to not be satisfied
Apologise to Arnold
& give reasoning
Management still not likely to be satisfied, but with reasoning the outcome may be OK
Contact HR for advice
Mgt not likely to be satisfied, contact HR for next steps
Advise Arnold to not approach staff
Mgt not satisfied, ask Arnold to no approach staff until HR has been in touch
Employee dissatisfaction
Accept redundancy
Good outcome
Take legal action
Complain to HR
Sue for losses
Risk to company
Decision Time
(Choice Phase)
Analysis of Decision Trees in Intelligence and Design phases
Case based Reasoning (precendent)
Decision Trees
Spreadsheet to collate data