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Employee Voice (Enable effective expression (Provide a variety of voice…
Employee Voice
Enable effective expression
Provide a variety of voice mechanisms
Organize work
Improve quality
Enhance productivity
Insight for rationale for management's decisions
Management must listen and respond
Give knowledge of desired brand image
Psychological contract
Internally based social media mechanisms
Offer way to be anonymous
Higher participation if mechanisms available
Differing levels of engagement
Purposes
Articulation of individual dissatisfaction
Contribution to management decision-making
Expression of collective bargaining
Demonstration of partnership
Organization Image
All Stars
Strike Out Kings
Injured Reserves
Rookies
Employer's Response
Message Addressed
Won't need to go to social media
Psychological contract upheld
Messages can be constructive and reinforce org's problem solving efforts + desired brand image
Message Unaddressed
Higher likelihood of using social media
Negative image for company or organization
Psychological contract violated
Trust in org/leadership compromised