Please enable JavaScript.
Coggle requires JavaScript to display documents.
Employee Voice (Purposes of Employee Voice (Contributing to management…
Employee Voice
-
Employee Voice:
-
Venues
-
-
-
-
SOCIAL MEDIA, the public domain
-
-
Organizational Context
employees make an assessment of the attention
management pays to the voiced message, the likelihood
that the message will be addressed, and the
potential for negative personal consequences they
may face for airing a concern
If they perceive their
voices will be heard through internal voice mechanisms,
employees are likely to confine their communications
to that realm
employees may choose to make their voices heard
through social media mechanisms in the public domain
if they do not perceive they are being heard
through the internal mechanisms, or if they believe
reprisal is a likely outcome
when psychological contracts
are violated, trust in the organization and its
leadership is also compromised
When employees do
not trust the organization or its leadership, they
cannot accurately assess the risks associated with
using organizational voice message systems and are
therefore likely to feel psychologically unsafe
-
All Star organizations (clear sense of org image)
are well positioned to achieve the ultimate
goal of employee voice systems: keeping the
negative messages inside and allowing good messages
to be aired in the public domain
Management Goals
positive messages that reinforce the desired brand image should be allowed to flow into the
public domain in a manner that brings about favorable
communications with customers, other employees,
and other stakeholder groups.
messages that are directed toward improving internal
processes orthat are potentially damaging to the
organization or its brand image should be channeled
internally for appropriate response and problem
solving
Managing employee voice in the social media era
begins with ensuring that an appropriate organizational
context is provided.
-
internally based social media
mechanisms can be used to rebuild employees’
trust and confidence in the organization, as well as
provide opportunities for employees to identify
needed improvements. This may require a signifi-
cant culture shift whe
-
Listen and respond
Through
investigation, management should determine if the
issue is important and if it provides a good opportunity
for the organization.
-
Technological Backdrop
opened an entirely new arena for
employeesto engage with customers, other employees,
and organizational constituents
when employee voice is not guided and
managed within the organization, employees can
easily find other venues to air their grievances
-
-