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Sale of Goods and Supply of Services Act 1980 (Retailers Responsibilities)
Sale of Goods and Supply of Services Act 1980 (Retailers Responsibilities)
Defects/Faulty Products
Retailers are legally responsible for any defects in products they sell, even if its manufacturers fault.
Consumer Rights
Must respect the rights of customers.
Complaints
Must be dealt with by seller even if the fault is the manufacturers fault.
Signs Limiting Consumer Rights
Pretending to limit the retailers liability are illegal eg: 'Credit Notes Only'
Consumer has no right to redress if:
They are responsible for the fault.
They have changed their mind about the goods.
They didn't act reasonably promptly after buying the goods.
Guarantees
Cannot restrict consumer rights.
Must be clear regarding:
Goods covered
Who is offering it
The duration
The procedure for making a claim
Remedy offered
Unsolicited Goods
Illegal for retailers to demand payment for unsolicited goods sent to consumers.