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Christina's Messaging & Booking - Old (Airbnb (Our response (Pre…

- - - - Common Questions
        
        Contact Offline
        
        Strictly no
        
        Explain that we will be banned
        
        It is fair to pay Airbnb for their service
        
        Guests are protected against scam and issues
        
        Tell guest we are more than happy to answer any question they have here
        
        How far are we from
        
        I f question is from the airport, around 30 mins
        
        Must add that we are super central, near all the attraction (walking distance?)
        
        Discount
        
        If > a month away, no discount If > a week away, short stay, no discount
        
        If > a week away, long stay, consider case by case (check with Tung)
        
        If < a week, price is already discounted
        
        Confirm no discount, but sell why it is still a value deal
        
        Early check in / Late check out
        
        Depend on our back to back booking
        
        We cant promise
        
        Can leave luggage at our place, use our common area
    - - If No Availability
        
        Send an alternative listing and tell guest we can accept on the current request
        
        Only offer unit on par or an upgrade #
      - Don't send Special Offer as it is our commitment on a non instant book listing, unless send and withdraw right away #
      - If Accept
        
        Before accept, go on Airbnb calendar and block calendar of the relevant instant book listing
        
        Accept then allocate on calendar
        
        Send welcome message