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Existing ICT Services for CivicaOR (Apps Support (Places) (Software…
Existing ICT Services for CivicaOR
Server Team
NCC Server Hosting
NCC Server Support
3rd Line Support
2nd Line Support
Database Maintenance
Service Desk
1st Line Support
Phone
Call logging (Assyst)
Email
Networks
Application Availability
Network Maintenance
Civica Support
Email
Civica Userbase
Downloads
Civica Support
Apps Support (Places)
Job Queues Maintenance
Link to Civica Userbase
Upgrades
Patch Installation
2nd Line Support
EoY Processes
Annual Billing
EoY Rollover
Software Integration Support
Cash
CivicaDM
Civica Point of Contact
Database Maintenance
Revenue Support Team (RST)
EoY Processes
Schedules and Daily Maintenance
Application Administration
Incident Management
User access?