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Consultant-Client-Relationship (roles of consultant (advocat (positional…
Consultant-Client-Relationship
Consultant
energizes & activates client
does not manipulate
in consultants interests
Consultant
=
external
contracted by personalized contract
joint definition of
reasons/problems
desired achievments
relationship of
knowledge sharing
understanding
collaboration
trust
clarify contact/client in firm
who wants success?
who is my "main" client?
who needs to stay informed?
who makes decisions?
roles of consultant
collaborator
Identifier
trainer & educator
fact finder
technical expert
process specialist
advocat
positional advocancy
(offers particular solution)
methological advocancy
(offers problem-solving tools)
reflector
behavior roles
of consultants
directive
non-directive
process role
resource role
methods of consulting
demonstrating
empathize with client
common vision
involving participation