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HVM (Miscellaneous (Personal Values & Cultural beliefs, Supportive…
HVM
Miscellaneous
Personal Values & Cultural beliefs
Supportive services
Spiritual confidence
Word of mouth/ press coverage
Insurance / cashless treatment/ payment policies
1,50
SELF-ESTEEM
Appearance of staff/ taste of diet
Equal care without discrimination
1.12
Hospital policies
Value for money
Quality/ Intl accreditation
Ethical practices
ETHICS
Reputation/ band image
Transperancy
TRUST
0.37
0.37
0.37
Accuracy of expense reports
APPRECIABLE FACTORS
Process Efficiency
Infrastructure
Physical evidence
Cleanliness
Comfort
AMBIENCE
0.33
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Equipment & Facilities
Modernity
Functionality
Supportive Facilities
Appointments
Customised care
Electronic file meintenance
HEALTH & HAPPINESS
0.22
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Accessibity/ connectivity/ social media persence
EXCELLENCE*
0.11
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0.03
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0.11
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0.11
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0.27
1 more item...
0.11
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0.33
1 more item...
People
Medical & paramedical
Round the clock Availability
Adequacy
supportive
Polite & ease of communication
Coordinated care teams
Expertise
Holistic approach
Advisory / counselling service
Other staff
Refuses shortcuts & bribes
Technical care
Competence
DiagnosticAccuracy
EFFICIENCY
Health Outcome
Patient's personal health impression
PERSONAL VALUES
Effectiveness/ Previous experience