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Booking form (Comparison Key Point (Form Design (Message (Tips & Help…

Booking form

Data Analysis Angle and Hypothesis about current MOC booking

Users

For customer, Booking online is faster and effective than other channels?

How many roles are using the booking form and its rate?

Form Usage

Which fields are frequently use or any always blank?

Which fields always got error in validation?

Are the users always filling the form top to bottom?

How many users using the template functions，and is it using correct?

How many users using the draft function? Did they always finish booking in one time?

How many users using the help center to help them booking?

Efficiency

How much time takes to finish the booking in average, using template and manual fill?

Data require

All Channels Booking Requests in data 1 year