est. process involves constructive dialogue about mutual expectations, discussion toward agreement
balance of what employee expects from org. and what employee gives
best est. early in employment, can be initiated and revised by either party
aim to prevent deterioration of relationship to "crunch point"
can be different for each worker
informal communication is key to correct assumptions and give informal performance reviews
violation can result in formal discipline for noncompliance
Informal agreements btw managers and indv. employees
increase commitment and alignment w/ needs of org.
improves understanding and agreement about both responsibilities
increases openness in communication, loyalty and trust
est. expectations apart from law and admin process
discuss working conditions, rewards, discipline
Use of Contracts
associated with manager efforts
to build productive org culture
encourage workers to new challenges
value consistency in talk and action
bout 1/2 U.S. local govs use them
doesn't correlate with any size, geography, or form of gov.
Content and Process
employee concern for work, relationships, career, workload issues, relations w/ immediate supervisor. feedback, quality of work, schedule, job security, rewards, promotions, responsibility/authority
could focus more on socioemotional factors, now focused on transactional factors