Please enable JavaScript.
Coggle requires JavaScript to display documents.
Ops meeting (Platform Support (issues (Downtime, Performance, Capcity,…
Ops meeting
Platform Support
CDW
Infrastructure
incidents
CRs
BO
SAP
Calls
Infrastructure
Incidents
CRs
Tableau
Tableau
Calls
BI
incidents
CRs
Infrastructure
Incidents
CRs
issues
Downtime
Performance
Capcity
Support cover
Incident
review incident activity
number raised
number closed
number open at start
number open at end
number breached
split by...
SBU
Product
BO
CDW
Tab
App
PIS
ACaDMe
Etc
Team member
Time Spent
Status e.g. with customer
Include
Support team calls
BO Server calls
Exception report
Anything that breached during the reporting period (open or closed)
Anything open > 1 month and still open
P1 or P2
Trend Report
Similar to activity report
Change
Review CR Activity
Number raised
Number closed
Number open at start
Number closed at end
Estimated effort
Actual effort
split by
SBU
Product
App
Team Member
Status e.g with customer
Type
Type
BAU
Release
Q1 2017
Q2 2017
Fast Track
include
Support team CRs
BO Server CRs
Exception Report
20% variance of estimate / actual
Still open beyond required by date
BAU :!?:
PIS :!?:
Compliance
Peer review
Environmental consistancy (has been migratred to all environments prior to this one?)
Support Team
Incident and CR activity
#
#
Review Support Tasks
Existing
Proposed
Review time spent
Resource
Planning overview
Allocation overview
Time Report
split by
BAU
Change
Projects
Then individually by project
Item
SBU
Team Member
CSI
Review Register
New Entries
Content
Completeness
Prioritise
Benefit assessment
How to measure
benefit monitoring
Measure for 3 meetings after completed task
Review CSI Activity
Time Spent
By Team member
By App
etc
Random jot downs
Time
BAU Tasks
Support
BO
Tab
Infrastructure
Problem
Review Problem Activity
Same as Incident/CR format
Performance Metrics
Migrations
Number raised
Number rejected
Split by
Team Member
App
Environment
Migrator
exceptions
Migrator same as requestor
Migrations not hit prior enviornments
reference number doesn't exist in ServiceNow
Migration logged against closed call (closed at time of logging)
Next staged within x number of minutes
Time Spent
Number Failed
Work Requests