Current method (too many different places? Line of sight not very clear?)
SR's put in other status not taken into consideration?
Time on planner
Can be inaccurate?
Time not tracked or problematic
Offtime tasks - inaccurate?
Deadtime - PC errors etc
Supporting colleagues not tracked - only on phones
Time tracking software
Time estimates accuracy increases (along with everything that it effects - resourcing etc.)
One place to see all that has been done daily
People can monitor their own performance (to an extent)
Time taken on similar tasks can be compared
Can lead to proper performance management
Back to training?
Best way to do an SR or email or any task
Challenge people/dept with regards unscheduled meetings
Team collaboration/Project management software
Improve accuracy of planner
Team aware of projects being done and progress on these at a glance
Management can project times/budgets more accurately
Partners can collaborate on projects which may be related
Pay for performance? Tracking of performance then needs to be super accurate and transparent