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Psychological Contracts in Local Government (increase (worker productivity…
Psychological Contracts in Local Government
PC: agreements between managers and individual workers that aim to increase worker commitment and alignment with the needs of the org.
increase
worker productivity
clarify expectations of workers and supervisors
addressing ambiguity
worker motivation
unsure a perceived sense of balance between people "want" and "expect in return“”
worker commitment
misunderstandings
formal, legally binding framework of employment agreements
unenforceable
be used in a macro meaning
use of PC
the term PC is not widely used
use of PC: associated with variables that ordinarily affect organizational performance, instead of geographic region, form of gov., or city size
senior managers: the use of PC is fairly common
Consequences and Correlates of PC
organizational culture
strategies aimed at improving performance
content and process of PC
most important topics:
workload issues, working relations with immediate superior, work schedules, job security, rewards, responsibility and authority, how and when feedback is given, quality of work
top-down > bottom up