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Psychological Contracts in Local Gov't (psychological contract =…
Psychological Contracts in Local Gov't
maintain/improving attractiveness and productivty of public sector employment, psychological constracts
psychological contract = informal agreements b/t managers and indiv workers that aim to increase worker commitment and alignment with needs of org
clarify expectations
balance b/t what people give and expect in return
constuctive dialogue between two individuals
inducement/contribution utility scale
misconceptions
macro meaning
complementary to formal, legally binding agreements
informal = unenforceable
prior research focuses on pros (satisfaction, commitment, etc.) but not driving forces for using contracts
method
544 cities, 36% response rate
sample bias: do city managers responses differ? (naaahhh)
limitations:didn't tap into employees
results
city managers think it's common
term isn't used often
not related to size, related to variables that affect org performance
managers trying to build productive culture
most important topics: workload issues, working relations with immediate super, promotions, responsibility and authority, feedback, work quality
but managers care more about authority, work quality, objectives, career development
subordinate initiative is nice
but greater when managers asked toe nsure sub's expectations of their orgs are balanced against willingness to contribute
consequences
improved understanding and agreement on responsibilities
increased communication and improved relationship
correlated with rewarding passionate commitment to accomplishment
mo' feedback, high standards
next steps
Use it, fools!
org policies, procedures, and practices totally make room for it, jeez
great way to set expectations early and be consistent throughout employment
