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How Employee Voice Helps Community Engagement (causes of employee silence,…
How Employee Voice Helps Community Engagement
causes of employee silence
fear
sense of futility
mums the word- don't want to be bearer of bad news
not having a solution
dread of being labeled
impact of employee silence
costs for companies and employees
valuable information that could be used to solve problems
innovation and collaboration stifled
productivity diminished
cognitive dissonance
diminished employee life satisfaction
costs for society
passive observers of decision making and politics in their communities
learned helplessness
the spillover effect
high level of stress
effects on community engagement
less volunteering
less involved in general
Breaking the Silence
must create workplaces where people feel that it is safe to speak
psychological safety
change labels for people that speak out- courageous not a troublemaker
formal systems, such as surveys
managers must convince employees that they really want to hear their opinions
rethinking governance structures
The Benefit Corporation- employees and community are stakeholders