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ATH Services Schedule 1 (1.1 CallGuard Audio Tokenisation Hosted (1.1.1…
ATH Services
Schedule 1
1.1 CallGuard Audio Tokenisation Hosted
1.1.1 High Level Description
1.1.2 Telephony and Call Routing
1.1.3 Availability
1.2 Proxied Payment System
1.2.1a Proxy for Web Page
1.2.1b Proxy for Third Party Application
1.2.1c Proxy for IVR
1.3 Agent Experience
1.3.1 Screen to Phone
1.3.2 Spoken Token
1.3.2.1 Full Spoken Token
1.3.2.2 Short Spoken Token
1.3.3 IVR
1.7 MIS
1.8 S1.11 PSP Merchant Services Website tools
1.10 Project Delivery
1.10.1 Schedule
1.10.2 Delays
1.11 Eckoh Professional Services
1.11.1 Project Management
1.11.2 Floor walking and training
1.11.3 Deployment and changes
1.12 Client Responsibilities
1.13 Project Specific Assumptions
1.5 Stored Cards
Note: In the event stored cards are ued it is possible to only capture CV2