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Employee communication (Types of organisational communication (Types of…
Employee communication
Definiton
Communication is defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behaviour. Organisation communication is defined as communication that takes place within an organisation.
Purpose
Flow of information
Coordination
Learning management skills
Preparing people to accept change
Developing good human relations
Ideas of subordinate encouraged
Importance
Employee communication is important to the organisation as it ensures that employees are:
Are kept up to date with key information about the company, team, key projects, training, etc
Fully understand the role they play within the team, the company and delivery of strategy and plans
Are engaged with and are actively supportive of the team and the company actions
Are working at optimum efficiency and within company guidelines and tolerances
Guidelines
- Top Management commitment.
- Appropriate channel
- Timing of message sent
.
- Decide the audience
- Message
.
- Avenue for feedback
.
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Communication process
Prior to any communication taking place, a purpose for the communication is needed.
Sender - is anyone who wishes to convey an idea or concept to others to seek information or to express a thought or emotion.
Encoding - the conversion of the message into a symbolic forms
Message - the purpose of the communications to be conveyed
Channel - the medium in which the message is sent
Decoding - to translate the received message
Receiver - is the person to whom the message is sent
Feedback - is a check on how successful a message has been transferred.
Communication channels
The first richest channel is face to face meetings, or phone call
The next richest channel is interactive channels such as telephone and electronic mail.
The leanest channels are those that are impersonal and static such as reports, flyers and bulletins.