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Customer service and development (What is customer service? (Taking, Care,…
Customer service and development
What is development?
Process
Changes
More sofisticated
What is customer service?
Taking
Care
Customer
Needs
What is service?
Intangible products
Accounting
Banking
Education
Consultancy
Characteristics
Comunication
Employees
performance
aware
Customers
experience
Commitment
leaders
focus
needs
communicate
Consistency
buid
customers
experience
Completness
Satisfy
Customers
Internal
External
Everyone´s
role
goal