Service Delivery Management
Change Management
Incident & Problem Management
Vendor Management
Service Fullfillment
File Access Requests
End user esclations
Non-standard software review
ITSC request administration
SLA tracking and reporting
Ticket management and reporting
Day to day operations
Inter team communication
Major incident management
Root cause analysis
Outage reporting and tracking
Ticket trend analysis
PMO support
PMO project delivery support
Change review and approval
End user notification for changes and outages
Project transition to production
Governance