Service Delivery Management

Change Management

Incident & Problem Management

Vendor Management

Service Fullfillment

File Access Requests

End user esclations

Non-standard software review

ITSC request administration

SLA tracking and reporting

Ticket management and reporting

Day to day operations

Inter team communication

Major incident management

Root cause analysis

Outage reporting and tracking

Ticket trend analysis

PMO support

PMO project delivery support

Change review and approval

End user notification for changes and outages

Project transition to production

Governance