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Service Delivery Management (Vendor Management (SLA tracking and reporting…
Service Delivery Management
Change Management
PMO project delivery support
Change review and approval
End user notification for changes and outages
Project transition to production
Incident & Problem Management
Major incident management
Root cause analysis
Outage reporting and tracking
Ticket trend analysis
Vendor Management
SLA tracking and reporting
Ticket management and reporting
Day to day operations
Inter team communication
Governance
Service Fullfillment
File Access Requests
End user esclations
Non-standard software review
ITSC request administration
PMO support