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Revenue Deparment (E-Commerce (Operacional (Booking Procedures (Booking…

- - - - Channel Manager
        
        Status
        
        Availability
        
        Mapping
    - - Booking Confirmation
        
        Extranet
        
        Reservations
        
        Email
        
        Reservations
      - Booking Payments
        
        Policies
        
        Payments
        
        Upon C/O
        
        Reception*
        
        Before C/I
        
        Reservation*
        
        Upon C/I
        
        Reception*
        
        After C/O
        
        Reception*
      - Booking Issues
        
        Cancellations
        
        No Show
        
        Settled
        
        Complained
        
        Flexible
        
        Refunf Fee Form
        
        1 more item...
        
        Non Flexible
        
        Not Complained*
        
        Not Complained
        
        Post Manually
        
        C/O Dummy (Reception)
        
        1 more item...
        
        Not Settled
        
        Credit Card Information
        
        Settled*
        
        No Credit card Information
        
        Request
        
        Yes
        
        1 more item...
        
        No
        
        1 more item...
        
        Amend
        
        Date
        
        Check availability
        
        Available
        
        Get Modification Email
        
        2 more items...
        
        Not Available
        
        Inform the Guest
        
        Category
        
        Upgrade
        
        Check Availabilty
        
        Available
        
        2 more items...
        
        Not Available
        
        Downgrade
        
        Check Availability
        
        Available
        
        1 more item...
        
        Not Available
  - - - Accounting*
  - - - Folders
      - Rules
  - - - Guest Issues
        
        Before C/I
        
        Questions
        
        Requests
        
        Reservations*
        
        After C/O
        
        Appreciation Letter
        
        Apologize Letter
      - Feedbacks
        
        Reply Reviews
      - Social Media
        
        Social Media Calendar
    - - Internal Evaluation