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AGENT EXPERIENCE FLOW NEW WAY (Agent Experience New Way ((Agent Need …
AGENT EXPERIENCE FLOW NEW WAY
AGENT EXPERIENCE FLOW OLD WAY
Agent Need Identified In Staffing Call or Launch Call. Often times profile is not identified, and per minute fee not matched to profile. Everything can't be .25
ATTRACTION/SOURCING
Agent Position added to the Website and Passive Sourcing Begins
Job Applicant sees posting on Job Board , Social Media, AdWords...
Job Applicant clicks directly in to the ATS to begin Application
Potential Applicant learns about LiveOps from a friend , blog...
Potential Applicant visits Join LiveOps to learn more about the company
Potential Applicant selects one or more openings and clicks in to the ATS to begin
SELECTION
Applicant Fills out Position Questionnaire
#
Applicant Completes Voice Audition
Applicant Completes Paperwork
1 more item...
Applicants can select more than one opportunity and apply. We can't see that in the ATS. We select them for the most urgent need. Leads to applicant and new agent frustration
Applicant has 1 communication Channle- Joinliveops email (Managed through Zen Desk)
Applicant May Join LO Talent Community- HIVE SOFTWARE BY FINDLY Communication Flow with TC done by Constant Contact
Applicant sent Monthly eNews Letter - Message from Steph and access to Agent Stories or LO Authored Content/Blog
TC participants are sometimes surveyed about experience or interest
Applicant sent Monthly eNews Letter - Message from Steph and access to Agent Stories or LO Authored Content/Blog and Featured Opportunities
Agent Experience New Way
Agent Need Identified
Sourcing Begins
Traditional Recruitment Campaign deployed
Profile fed in to Targeted Recruitment Engine
TRE
Campaigns that are auto optimized across social and networking channels
Automated, personalized recruitment marketing is deployed
Funnel is filled with both traditional applicants and machine generated
Internal Population, Talent Network and External Applicants bumped against profile
External Nation Tours Scheduled and Promoted
External
Agent Need Identified
Requisition posted in ATS
Applicant enters corporate site to review opportunity or goes directly in to the ATS
Applicant Parses Resume or fills out App
Applicant Completes "Best Fit" Assessment
Applicant Experience & Assessment Reviewed by Recruiter, then invited to Video Interview/Group Interview
Applicant Completes PW and Submits BG Check
1 more item...
New BG Check Vendor enables applicants to track status of BG Check.
Applicant may enter Talent Network at this moment. Their profile will be loaded in to the TRE for future opportunities
Internal
Agent Need Identified
Requisition posted to Internal Career Portal within the ATS
Internal agent applies to requisition and receives confirmation email/pb outlining next steps
Internal applicant completes assessment or opportunity specific questionnaire. Confirmation email sent
Applicant BG and Assessment Scores Reviewed
Applicants Attend Opportunity Information Session
Applicants Participate in Group Video Interviews
1 more item...
By placing the internal opportunity within the ATS gives the TA team the ability to accurately screen applicants, review candidate experience and significantly increase candidate communication, resulting in a more transparent process.
NOTE: Pre Contract or Pricing Discussions TA is engaged and appropriate profile assigned to the opportunity and corresponding per minute agent fee.
Agents are pre-selected for the launch dream team opportunity