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Employee communication PT 3 (Guidelines when communicating (use clear…
Employee communication PT 3
Basic Principles of Communication
Content
Written or spoken msg
Process
how the msg is being delivered
Context
Environment where msg is delivered
FIDO principle
Intensity
how enthusiastic or personalised the msg is
Duration
time span of msges
Frequency
how often msg is delivered
Over Again
repetition
Guidelines when communicating
use clear,specific examples
encourage others to air views
explain reasoning process
Listen well
clearly state opinions
ensure frequent communication
Always be the first to inform about news
Be transparent (employees always in the know)
Who is responsible for effective communication
Leaders
building trust
Be present
Mention availability for conversation
Use a combination
Self Assesment
Employee engagement
Who is responsible
supervisory roles
Recognizing disengagement
Indexes
employee focus groups
Age
Gender
Power
clique
Interviews
Staff opinion surveys
Levels of engagement
Transactional (Lv 1)
Transformational (Lv2)