Please enable JavaScript.
Coggle requires JavaScript to display documents.
Employee Communication PT 2 (Communication Barriers (Process Barriers…
Employee Communication PT 2
Communication Barriers
Process Barriers
Medium
difference in efficiency
Decoding
Generation Gap/ Jargon used
Encoding
difficulty in getting one employee to understand (Eng is weakest language)
Reciever
Receiver was pre-occupied or not listening attentively
Sender
Fails to voice out certain concern
Feedback
failure to ask employees to clarify any doubts
Language barriers
Differing primary languages
Emotional Barriers
Cultural Barriers
Extra Visibility
to emphasize differences like sex,race,religion
Imposed Labelling
Groupthinking, minorities fails to define themselves
Invisibility
Merging a group with another label or term
Stereotyping
isolate or exaggerate factors and apply it to the group
Derogatory labelling
put people down from another culture/group
Mismatching Non verbals
Inactive Listening
Implication of poor communication
Lower efficiency
Lower employee morale
increased tension
Decreased innovation
Methods to communicate better
Upward
correspondence
review and feedback
counselling
open-door policy
report presentation
suggestion box
quality circles
commitees
downward
Information racks
Employee Handbook
Memos
Pay inserts
Letters
Posters
Bulletins
company periodicals
Meetings
loudspeaker announcement
Directives
annual reports
organising social groups and events
overcome language/cultural diversity
No jargon, speak clearly and slowly
analyzing employee demographics
Geography,years of service,age,salary range