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Refund Are Tiresome / Frustration (redirected to some other plans / …
Refund Are Tiresome / Frustration
redirected to some other plans /
instead of refund
negligence
disputes between the parties
travel coupons
promotional offers
third party involvement in the process
negligence from customer
care when contacted
asking more info about the card details
time consumption
way of communication / language
transfering calls to another executive
proper guidance
takes time to refund
bank credit usually takes time
internal policy matters
auto renewal
time restrictions
cashback policy / purchasing another
product for the same value
background verification
referencing
credit checks
eligibility
bank disclousure
educational qualification
holidays / weekend
payment gateway failure
insufficient funds
server bandwidth
security issues
Authentication Issues
bad internet connection
lengthy process
telecalling to customer care
visiting home bank branch
card temporarily blocked
allocated employee in leave
filling out the forms
forgot about refund / followup
careless
health issues
because of less transaction amount
excess amount balance
never mind if not refunded
hard to recollect the balance
busy schedule
marriage / entertainment
personal work
emergency / hospitalization
travelling frequently
office work